Terms of Service

This site is operated by Nisir Designs (“Nisir”, “we”, “us”), a design practice working from Ontario, Canada and Addis Ababa, Ethiopia. Reaching us in writing means hello@nisirdesigns.com.

By using this site, creating an account or placing an order you accept these terms. If you do not accept them, do not place an order.

• Checkout requires an account. That is so an order can be traced back to somebody afterwards — by you, when you want to know where a piece is, and by us, when you write to ask.
• Give us details that are accurate and keep them that way. An order we cannot deliver or ask you about because the address or email is wrong is not something we can refund.
• You are responsible for what happens under your account, and for keeping your password to yourself. Tell us promptly if you think someone else has it.
• You can ask us to close your account at any time. We may suspend or close an account that is being used to break these terms, or to defraud us or somebody else.

Placing an order is an offer to buy, not a completed sale. The contract forms when we confirm the order by email. Until then we may decline it — because a piece cannot be printed as specified, because stock or capacity has run out, because a price was listed in error, or because we suspect fraud.

Where we decline an order you have already paid for, you get a full refund and nothing else is owed either way.

• Prices are shown in Canadian dollars (CAD) and exclude tax and delivery until checkout works them out.
• Tax is applied by destination: HST for Canadian orders, VAT for Ethiopian orders, and no tax collected by us on orders elsewhere.
• For deliveries outside Canada and Ethiopia, import duties, customs charges and local taxes are yours to pay, and are not included in anything you pay us. Customs can also hold a parcel for reasons neither of us controls.
• We may change prices at any time, but not for an order we have already confirmed.

Payment is taken by the method offered at checkout, and an order is not put into the print queue until payment has cleared.

Card payment on this site is not live yet. Until it is, card details entered into the checkout form are validated in your browser and are not transmitted to us, stored, or charged. If you have been asked to pay, it was arranged with you directly — by invoice, transfer or in person — and not through this form.

Almost everything here is printed after you order it rather than taken off a shelf. A piece begins as filament and machine time that cannot be recovered once it has been spent, which is what the following is about rather than any reluctance to be helpful.

• You may cancel or change an order at no cost while it is still queued. Write to us as soon as you can.
• Once a piece has started printing we may not be able to cancel it, and where we cannot, the order stands.
• Custom and personalised pieces — anything printed from a model you supplied, or altered to your specification — cannot be returned because you have changed your mind. This does not affect your rights where the piece is faulty.
• Lead times quoted on a product page are estimates from the print queue, not guarantees, and they run from the day payment clears.

If a piece arrives damaged, or is not what you ordered, tell us within 14 days of delivery and send a photograph. We will reprint it or refund it, whichever you prefer, and we pay the return postage where a return is needed.

3D printing leaves marks. Visible layer lines, faint seams where the nozzle changed direction, minor colour variation between batches and small differences from the rendered images are characteristics of the process, not defects — the product pages say which finish smooths which of these. Dimensions are as modelled and may vary by a fraction of a millimetre.

Nothing in this section limits the statutory rights you have as a consumer in Ontario, including under the Consumer Protection Act, 2002.

The custom printing service takes a model file from you and prices it from its geometry. When you upload one:

• You keep every right you already had in it. We claim no ownership of your model.
• You confirm you are allowed to have it printed — that you made it, licensed it, or otherwise hold the rights, and that printing it infringes nobody's copyright, trade mark, design right or patent.
• You grant us the limited licence we need to do the job: to store the file, measure it, slice it, print it, and show it back to you.
• We may refuse to print anything — including, and without needing to explain further, functional weapons or their components, anything that appears counterfeit, and anything illegal in Ontario or the destination country.
• Uploaded files are held while the order is live and for a reasonable period after it, then deleted. Ask us and we will delete yours sooner.

You are responsible for what you upload, and you agree to cover us for third-party claims arising from printing it — see clause 11.

The designs in the store, this site, its text, photographs and code remain ours or our licensors’.

• Buying a printed piece buys you the piece. It is yours to keep, give away or resell as an object.
• It does not buy the design. Reproducing a piece — casting it, scanning it, remodelling it, or printing more of it — for sale or distribution needs our written permission.
• Where you buy a digital file, you get a personal, non-transferable licence to print it for yourself. You may not redistribute, resell or publish the file, and refunds are not available once it has been downloaded.
• Brand names, marks and the Nisir name are not licensed to you by anything on this page.

Do not:

• try to break, overload or get around the security of this site or the services behind it;
• scrape it at a rate that degrades it for anyone else, or resell its content;
• upload anything containing malware, or submit somebody else's personal information as your own;
• use another person's account or payment details.

The site is provided as it is. We do not promise it will always be available, or free of errors, and we give no warranties beyond those the law requires us to give and does not let us exclude.

Where we are liable, our total liability for any order is limited to what you paid for it. We are not liable for indirect or consequential loss — lost profit, lost opportunity, loss of data, or the cost of a substitute somewhere else.

None of this limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. As a consumer, your statutory rights stand whatever this clause says.

You agree to indemnify us against claims, losses and reasonable legal costs arising from a model you uploaded, from content you submitted, or from your breach of these terms.

These terms are governed by the laws of Ontario, Canada, and the courts of Ontario have jurisdiction over any dispute. If you are a consumer resident elsewhere, this does not deprive you of the protection of your own local consumer law.

We may revise these terms. The version in force for your order is the one published when you placed it, and the date at the top of this page tells you when the wording last changed. Material changes will be announced on this page before they take effect.